This Privacy Policy explains what personal data lucky neko collects, how it is used, and how your information is kept secure when you play on our platform.
Six core principles that guide every data decision on the lucky neko platform.
Lucky neko collects only the personal data necessary to operate your account, process payments in PHP, and comply with identity verification requirements. Nothing extra is gathered for its own sake.
All data transmitted between your device and the lucky neko platform is protected using SSL encryption. Sensitive account and payment information is stored using industry-standard security practices.
Lucky neko does not sell your personal data to advertisers or unrelated third parties. Your information is used only for the purposes described in this Privacy Policy.
Data is shared with third parties only when required — such as identity verification services and Philippine payment processors. All third parties are subject to strict data handling standards.
You have the right to access, update, and request the correction of your personal data. Contact support at [email protected] to make a data access or correction request at any time.
Lucky neko handles personal data in accordance with applicable Philippine data protection requirements. This policy reflects our ongoing commitment to lawful and transparent data practices.
By registering and using lucky neko, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your data is handled, contact us at [email protected].
Lucky neko is committed to protecting the privacy of every player who registers and plays on our platform. This Privacy Policy describes how we collect, use, store, and share personal information in connection with the lucky neko online gaming service, which is operated exclusively for players in the Philippines.
This policy applies to all personal data collected through the lucky neko website and any associated platform features — including account registration, deposits and withdrawals in Philippine Peso, gameplay activity, and communications with our support team. It should be read alongside the Terms and Conditions which govern your use of the platform.
When you register and use lucky neko, we collect the following types of personal data:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, government-issued ID | Registration and KYC verification |
| Contact Details | Email address, mobile number | Registration and account updates |
| Location Data | Country, city (e.g., Manila, Cebu, Davao) | Registration and access logs |
| Payment Information | Bank account or e-wallet reference details for PHP transactions | Deposit and withdrawal processing |
| Account Activity | Login history, bet records, session duration | During platform use |
| Device and Access Data | IP address, browser type, device model | Automatically on each visit |
We do not collect payment card numbers or cryptocurrency wallet addresses, as these are not accepted payment methods on lucky neko.
Lucky neko uses the personal data we collect for the following purposes:
Lucky neko does not use your personal data for automated decision-making that significantly affects your account without human review.
Lucky neko retains your personal data for as long as your account is active and for a reasonable period after account closure, in order to meet legal and regulatory obligations, resolve disputes, and prevent fraud.
When personal data is no longer required and no legal obligation exists to keep it, lucky neko will securely delete or anonymise it.
Lucky neko applies a range of technical and organisational measures to keep your personal data secure:
Account security also depends on you. Use a strong, unique password for your lucky neko account, keep your registered mobile number and email up to date, and never share your OTP or login credentials with anyone — including people claiming to represent lucky neko support.
Lucky neko uses cookies and similar technologies to support the operation of the platform. These help us maintain your login session, remember your preferences, and understand how players navigate the site so we can improve the experience.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality, including the ability to stay logged in during a session.
As a player in the Philippines, you have rights regarding the personal data lucky neko holds about you. These include:
To exercise any of these rights, contact the lucky neko support team at [email protected]. We will respond within a reasonable timeframe in accordance with applicable Philippine data protection law.
Lucky neko is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data will be deleted.
If you believe a minor has accessed the platform using false information, please contact us at [email protected] so we can take appropriate action.
Lucky neko may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When changes are made, the updated policy will be published on this page with a revised effective date.
Continued use of the lucky neko platform after any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically. If you have questions about any changes, contact [email protected].
If you have questions or concerns about how lucky neko handles your personal data, or if you wish to exercise any of your data rights, please reach out to our support team:
All privacy-related requests are handled with care and in accordance with applicable Philippine law. We aim to respond to every inquiry in a timely manner.
Our support team is available around the clock. Write to [email protected] or check the FAQ for common questions about your account and data.